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| 1. |
I have registered and used EachTax.com to prepare my tax returns for the past tax year(s). Do I need to register again to prepare my tax returns for the current tax year? |
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No! You don't need to register again to use EachTax.com to prepare your tax returns for the current tax year. Your customer ID and password stay the same. |
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| 2. |
I forgot my customer/account ID. What should I do? |
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You can use the following link to retrieve your customer/account ID:
https://www.eachtax.com/secure/forgot_id.php |
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| 3. |
I forgot my account password. What should I do? |
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You can use the following link to retrieve your account password:
https://www.eachtax.com/secure/forgotpass.php |
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| 4. |
How do I change my password, registered email address, ...? |
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Please click account_settings after signing into your account and follow the instructions on the page. |
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| 5. |
Can I upgrade my account to access tax years (e.g., 2020), forms (e.g., T1135) and functions not available at EachTax Free site? If so, how? |
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Yes!
Please click account_settings after signing into your account and follow the instructions to upgrade your account registration to EachTax (standard). |
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| 6. |
What are the recommended browsers to use with your site? |
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You shall be able to use any modern browser (namely, Firefox, Google Chrome, Microsoft Edge, IE, Safari, Opera, ...) with EachTax.com.
However, if you happen to experience compatibility issue, we recommend:
- Upgrading to use the latest version of your browser.
- Restoring your browser to default settings.
- Trying not to use your browser in privacy mode.
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| 7. |
Can income tax returns be prepared and filed with your web application from a Linux/Firefox platform? |
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Yes! Linux and Mozilla Firefox combination is supported. |
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| 8. |
How does the Free Filing program work? |
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Free Filing Offering for New Customers
If you are a new customer, you can file each of the tax returns (regardless of the income level) in your account for free for tax year 2025; provided that the tax return (identified by SIN) was not filed using EachTax.com in any previous tax year. Note that once a ".tax" file or a PDF file for a tax return is generated/downloaded, the return is considered filed/prepared within the context determining the eligibility for free filing.
Free Filing Offering for tax return with $25,000 or less Income
You can file any one of the tax returns in your account for free for tax year 2025 if the income of the specific return (line 15000 on T1) is $25,000 or less. |
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| 9. |
Can I make the payment first to catch the promotion and file my tax return(s) later? |
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Yes! You can do that for sure. |
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| 10. |
Is it true that the prices for each tax year may be different from each other? |
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Yes! The prices for each tax year can be different from each other. The prices for each tax year apply to the specific tax year only. |
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| 11. |
Can I just pay with my credit card without registering a PayPal account? |
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Yes! You don't have to register a PayPal account to make a payment. Just select "Don't have a PayPal account" on the paypal payment page and pay directly using your credit card. |
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| 12. |
Why I was asked to enter the password for my PayPal account when I was using my credit card to make the payment? |
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That means you somehow created a PayPal account in the past and your credit card was linked to that account.
Please try the following:
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Use a different credit card if you have:
- select "Don't have a PayPal account" (you don't have to create a PAYPAL account), and
- use a different email address.
Or,
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If you like to pay using the same credit card that has already been linked to a PayPal account, you will need to enter your password/pin for your paypal account and follow the instructions.
If you forgot your paypal password, please click the following link to retrieve your paypal password first.
https://www.paypal.com/cgi-bin/webscr?cmd=_forgot-password
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| 13. |
Does EachTax.com automatically NetFile my return to CRA once the payment is made? |
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No!
We are not allowed to automatically NetFile your return to CRA. You will need to do this yourself.
(Simply click the NETFILE button on the tool bar and follow the instructions to NetFile your return to CRA.).
For more information about NETFILE , please visit CRA NETFILE site at
https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview.html. |
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| 14. |
Will I get a confirmation code/number once I NetFiled my tax return? |
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Yes!
You will get a confirmation code/number from CRA NetFILE service once you have successfully NetFiled your return to CRA. This NetFILE confirmation code/number will be displayed in the left navigation area just above Form Lookup. It will also be displayed when you click the Net/ReFILE button.
Please keep the confirmation number in case you need to contact CRA for processing status of your return.
For more information about NETFILE , please visit CRA NETFILE site at
https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview.html. |
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| 15. |
If I use EachTax.com to NETFILE my tax return(s), am I also able to print a paper copy of the completed return(s) for my own records? |
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Yes! You can Print the same return (identified by SIN) as many times as you want once the payment is made. For print instructions, please see the Print page. |
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| 16. |
How do I print/save my tax return as a PDF file for my own record or for paper filing? |
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To print/save your tax return as a PDF file, please click the Print button on the top Navigation bar and follow the instructions on the Print page.
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| 17. |
How do I print hard copies of my tax returns I have just NetFiled? I can not open the ".tax" or ".ws" files for that purpose. |
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The ".tax" or ".ws" files are for NETFILE purpose only, not for printing your tax returns.
To print hard copies of your tax returns, please click the Print button on the top Navigation bar and follow the instructions on the Print page.
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| 18. |
Can I repeat the process of printing, reviewing, changing and then printing my return as many times as I like before NetFiling it? |
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Yes!
You can print, review, change and print as many times as you want.
The only thing to make sure is that you do not NetFile your return to CRA until you are satisfied with your return. |
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| 19. |
This is my first year filing tax return. Can I use EachTax.com to prepare my tax return? |
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The answer is YES!
For more information on CRA's NETFILE program, please visit
https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview.html
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| 20. |
What do you attach/include with your return using NetFILE and what records do you keep? |
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- If you are filing your return electronically using NetFILE, it is not needed/required to attach your tax slips, receipts, etc. Just keep them for records in case the CRA asks to see them later.
- If you are filing a paper return, the information in your paper return will tell you which supporting documents need to be attached, such as certificates, forms, schedules, slips, or receipts.
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| 21. |
How do I sign my return for NetFILE? |
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- Signature of your name is not needed/required to NetFILE your return electronically. You must sign your printed return for paper filing only.
- However, you shall enter your NetFILE access code when using NetFILE and it serves as your signature for NetFILE.
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| 22. |
Can I refile a tax return? If yes, how? |
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Yes!
Please sign into the specific tax year and make applicable changes to your return, and then click Net/ReFILE button and follow the instructions.
It is recommended to print your return as a PDF file for reference prior to amending and refiling your tax return. |
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| 23. |
Where do I enter or change my NetFILE access code? |
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You can do that on page 1 of form T1. |
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| 24. |
Can I access or file my tax returns for previous tax years? If so, how? |
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Yes!
Please sign into the specific tax year (see the sign in page) to access or file your tax returns for that specific tax year. |
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| 25. |
I can not fill in (or change) amounts on certain forms like T1, Schedule 7, ... Why? |
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- Certain fields/lines on various forms (e.g., Line 10100 and line 10400 on T1) are calculated automatically based on your your tax data entered on various tax slips/receipts/worksheets, e.g., T4, T3, RECEIPT_RRSP, ...
Please enter your tax data on various tax slips/receipts/worksheets instead.
- Please watch our demo video and read our faq/help pages for software usages/instructions.
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| 26. |
Why certain tax credits/fields/lines are not calculated on my return? I am stuck. |
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Certain tax credits (fields/lines) will not be calcuated if any information required by CRA is missing.
e.g.,
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Certain federal and provincial or territorial non-refundable tax credits can not be claimed if you are married or living common-law and the net income of your spouse or common-law partner is not entered on page 1 of your T1 form.
- Certain federal and provincial or territorial non-refundable tax credits will not calculated/prorated correctly if you are a newcomer to Canada and your Canadian sourced income and foreign sourced income while living outside of Canada is not provided.
Please click the Review button on the top navigation bar for error checking and follow the instructions to fix any error found.
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| 27. |
Do I have to finish preparing all the tax returns in my account on one occasion, or,
Can I do part of the returns one day and come back another day to continue my tax return preparation? |
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You can definitely do part of the returns one day and come back another day to continue your tax return preparation. |
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| 28. |
What does the color of the input box mean? |
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Legend:
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Field you can enter. |
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Field calculated automatically, therefore, read-only. |
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Field linked to other supporting field or related field on other form, calculated automatically. Double click to navigate to the linked form. |
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Field calculated automatically, but can be overridden by user input. Click on the field to receive a prompt to confirm whether you want to override the calculated value. To remove the override value, delete the input and 'Save' the changes, refresh the page to see calculated value again. |
| Numbers shown are for illustration purpose only. |
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| 29. |
How do I delete/remove a tax form from my return? |
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Please click the form in the left form list and then click the Delete form button (beside Payment) on the top Navigation bar to delete the current form. |
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| 30. |
How do I prepare mutiple tax returns in one account? |
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You can prepare a maximum of 20 tax returns in each account (identified by CustmerID).
To add a new return, please click the "Add Return" button on the top navigation bar.
To switch between different tax returns, please use the "Tax Returns" drop down selection box on the left side. |
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| 31. |
My spouse does not have any income. Why the Spouse or Common-law Partner Amounts do not show up at field 30300 on T1 and field 58120 on provincial form 428? |
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You must enter on T1 the net income of your spouse or common-law partner (from field 23600 on his or her T1: if zero, enter 0.00 instead of leaving it blank) in order to claim the Spouse or Common-law Partner Amounts (field 30300 on T1, field 58120 on provincial 428) and other tax credits. Otherwise, those federal and provincial claims for the spouse or common-law partner cannot be made/calculated as per CRA requirement. |
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| 32. |
Why my child care expenses amount is not calculated on line/field 21400 (T1) even though I have filled out T778 and the dependants' information already? |
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Please make sure that you haved entered on T1 the net income of your spouse or common-law partner (from field 23600 on his or her T1: if zero, enter 0.00 instead of leaving it blank) in order to get the chid care amount calculated properly. |
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| 33. |
My spouse claimed the "Canada caregiver amount for infirm children under 18 years of age (born in 2008 or later)" (see line 30499/30500 on T1) for one of our children. So I can not claim that amount on line 30499/30500 (T1) for the same child. However, I want to claim "Child care expenses" (see line 21400 on T1) for the same child. How do I do that? |
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- For there return you do not want to claim field 30499/30500, please answer NO for the question below on the Dependant worksheet for the specific child:
Line 30500 - Canada caregiver amount for infirm children under 18 years of age (born in 2008 or later)
Do you want to claim this amount for this dependant?
- For "Child care expenses" (see line 21400 on T1), please just fill out RECEIPT_CHILDCARE and use form T778 to claim.
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| 34. |
I have entered RRSP contribution receipts, why my RRSP deduction amount does not show up on line 20800 (form T1 and Schedule 7)? |
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For the RRSP deduction, besides entering the RRSP contribution receipts, you also need to provide the following on worksheet WS_RRSP_HBP_LLP (RRSP Deduction, and HBP or LLP Worksheet):
- Your RRSP deduction limit for 2025 (amount A) of your "2025 RRSP Deduction Limit Statement" on your 2024 Notice of Assessment or Notice of Reassessment.
- Unused RRSP contributions from line B of your "2025 RRSP Deduction Limit Statement" on your 2024 Notice of Assessment or Notice of Reassessment.
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| 35. |
Where do I enter my foreign income? |
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You can use the "foreign_slip" to enter your foreign income. The foreign tax credit (T1: field 40500) will be calculated for you automatically based on the amount of foreign tax you paid. |
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| 36. |
Where do I enter medical expenses? |
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- Please double click field/line 33099 (T1) to enter medical expenses for self, spouse or common-law partner, and your dependent children born in 2008 or later.
- Please double click field/line 33199 (T1) to enter medical expenses for other dependants.
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| 37. |
Where do I enter the tuition fees and school months from T2202, TL11A, and TL11C? |
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Please enter your tuition fees and school months on T2202 and TL11A_etc. |
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| 38. |
How do I claim the disability tax credit? |
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Please use WS_LINE31600. |
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| 39. |
I have capital loss from previous tax years and would like to claim against my capital gains in 2025. How do I do that? |
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Please fill in both columns below in section 'Net Capital Losses' on WS_LOSS worksheet.
- Net Capital Losses
- Claimed in 2025 (the total shall not exceed your capital gain on line 12700)
For more information on capital gains/loss, see line 12700 in the tax guide. |
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| 40. |
How do I carry forward my net capital losses? |
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Your net capital losses reported on Schedule 3 will be recorded by CRA and stated on your NOA for you to claim in the future. |
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| 41. |
Where can I find the final calculation result: Refund/Balance owing? |
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Please see below to find your T1 tax summary:
- Sign into EachTax.com and see the last page of your form T1.
- Sign into your CRA MyAccount to download a copy of your notice of assessment (NOA).
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| 42. |
Where can I find form T2124(C) to report Business Income (Comission Income) and/or T2032 to report Professional income? |
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Form T2124(C) and T2032 have been replaced by T2125. |
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| 43. |
How do I enrol or update direct deposit? Where is the form T1-DD? |
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Form T1-DD was cancelled in February 2014 and is no longer in use.
For options to enrol or update direct deposit, please visit
canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/direct-deposit.html. |
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| 44. |
Does EachTax support tax filing for Non-Residents or Emigrants of Canada? |
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| 45. |
What are the supported forms? |
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Please click the link below for supprted forms:
Supported Forms. |
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| 46. |
What is Audit assistance & Priority email support? |
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Audit assistance:
If your return is audited by the CRA we'll help you review your tax return, understand why and guide you through next steps.
- Priority email support:
Get even faster responses from our dedicated support team.
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| 47. |
Can I delete my account? If so, how? |
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Yes! To delete your account, please sign in and go to account_setings for instructions. |
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| 48. |
What is the two-step authentication (2SA)? How do I enable or disable it? |
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The two-step authentication (2SA) is an account security measure.
When the 2SA is enabled, you will need to enter the authentication code to sign in. A 2SA code will sent to the registered email address each time the correct password is entered. You may also use a TOTP authenticator app on your smart phone to generate a 2SA code yourself (please see account_settings for setup instructions).
For more information and instructions to enable or disable it, please sign in and go to account_settings.
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